Shipping & Returns

At DEWALT, we aim to provide a smooth and reliable shopping experience. This policy outlines our shipping process and return guidelines to help you shop with confidence.

Shipping Information

All orders are processed after payment confirmation. Orders are carefully prepared and shipped to ensure safe delivery.

• Estimated delivery time: 10–15 business days

• Shipping cost: Free shipping on orders over $50

• Orders under $50 may be subject to a shipping fee

Delivery times may vary depending on location, carrier conditions, and external factors beyond our control.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with shipping details (if available).

Shipping Restrictions

Currently, we ship to available service regions only. DEWALT is not responsible for delays caused by customs, weather conditions, or carrier issues.

Returns Policy

If you are not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused and in original condition

• Products must be returned with original packaging and accessories

• Proof of purchase or order confirmation is required

Non-Returnable Items

The following items are not eligible for return:

• Used, damaged, or altered products

• Items missing original packaging or components

• Final sale or clearance items (if applicable)

Return Process

To start a return:

1. Contact our customer support team via email with your order number and reason for return

2. Wait for approval and return instructions

3. Ship the item back according to the provided guidelines

Unauthorized returns may not be refused.

Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days

• Refunds are issued to the original payment method

• Shipping fees are non-refundable

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for your return.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide photos of the item and packaging. We will arrange a replacement or refund at no additional cost.

Contact Us

If you have any questions about shipping or returns, please contact us:

Email: [email protected]