Frequently Asked Questions (FAQ)

1. How long does shipping take?

Our standard delivery time is 10–15 business days after your order is processed. Shipping times may vary depending on your location.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders over $50.

3. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely.

4. Can I return or exchange a product?

Yes. You may request a return or exchange within 14 days of receiving your order, provided the item is unused and in original condition.

5. How do I request a return or exchange?

Simply contact our support team by email with your order number and reason for return or exchange. Our team will guide you through the process.

6. When will I receive my refund?

Approved refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

7. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery and provide photos of the item and packaging so we can assist you quickly.

8. How can I contact customer support?

You can reach our customer support team via email at [email protected]. We’re happy to help.

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