Delivery
At DEWALT, we are committed to delivering your order safely and efficiently. This Delivery Policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders are processed after payment confirmation. Orders are typically prepared within 1–3 business days. Processing times may vary during peak seasons or promotional periods.
Delivery Time
Estimated delivery time: 10–15 business days
Delivery times may vary depending on your location, carrier schedules, weather conditions, or other external factors.
Please note that delivery estimates are not guaranteed and are provided for reference only.
Shipping Fees
Free shipping on orders over $50
Orders under $50 may be subject to a shipping fee, which will be displayed at checkout.
Shipping Confirmation
Once your order has been shipped, you may receive a confirmation email with delivery details or tracking information (if available).
Delivery Location
Orders are delivered to the shipping address provided at checkout. Please ensure that your address is accurate and complete to avoid delays or delivery issues.
Delayed or Missing Deliveries
If your order is delayed beyond the estimated delivery time, please contact our customer support team for assistance. While we work closely with our shipping partners, DEWALT is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
Incorrect Address
DEWALT is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer. Additional shipping fees may apply for re-delivery.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and contents so we can assist you promptly.
Contact Us
If you have any questions regarding delivery or your order status, please contact us:
Email: [email protected]